We ask that you first peruse the FAQ page and the other User Support pages in the menubar at left before submitting a help request.

If you have an ACCRE account (cluster or storage) and are experiencing difficulties with any ACCRE Services, or if you just have a comment you would like to pass on, please complete the following form. Your request / comments will be forwarded to ACCRE Staff for review.

If you do not have an ACCRE account and have a general inquiry about our services or would like someone to contact you, please feel free to contact us.

When submitting an error report, please include as much information as possible (e.g., filenames, directories, error messages, etc.). These facts will allow us to diagnose and correct your problem more rapidly. Thank you.

Note: If you don't receive a confirmation email after you submit this form, we don't have your ticket. Please contact us immediately.

First Name:
Last Name:
VUNetID:
Email Address (this must match the one you used when applying for ACCRE account):
Telephone:
Subject:
Are you reporting problems related to cluster or tape backup?	Select Cluster or Tape backup Cluster Tape backup (TiBS, sanfs box, grid box related backup)
Are you reporting problem jobs?	Select Yes or No Yes No
Enter list of job IDs, the nodes allocated for the jobs, and the gateways you were logged onto (or enter that you cannot retrieve this information):
Describe your Request / Comment / Problem. If reporting a job problem or runtime problem, please provide as much detail as possible, e. g., include information such as error messages:
Please enter security code exactly as shown: (Can't see the image? Please reload image)